Privacy Notice

1. Who controls your information

Independent Gas Solutions Limited (IGS) is the controller of personal information collected through this website. We are registered in England and Wales under company number 16088062. Our registered office is Unit 7 East Avenue, Keighley, England, BD21 3JX. For questions about your personal information, contact info@independentgassolutions.com.

2. Information we collect

We may collect your name, work contact details, employer, job title, project location, enquiry category, project stage and the technical or commercial information you choose to provide. Website analytics and essential technical information may also be collected where enabled.

3. How we use information

Information is used to assess and respond to enquiries, qualify technical and commercial requirements, coordinate appropriate project resources, maintain business records, protect the website and comply with legal obligations.

4. Project files and sensitive information

Do not upload export-controlled, security-classified or third-party confidential information unless an appropriate NDA and secure transfer route are in place. Submit a high-level enquiry first if the project is sensitive.

5. Lawful basis

We use business contact and enquiry information for our legitimate interests in responding to enquiries, assessing requirements and managing business relationships. Where you are entering into a contract with us personally, we may also process information to take steps at your request before a contract or to perform that contract. We process records where necessary to meet legal obligations and rely on consent where it is required. Where we rely on consent, you can withdraw it at any time by contacting us.

6. Sharing and international access

We may share relevant information with website hosting and form-service providers, IT and communications providers, professional advisers, and technical, engineering or delivery partners where needed to assess or support your enquiry. This website uses Webflow for hosting and enquiry forms. Access should be limited to what is needed for the relevant purpose. Where processing involves a transfer outside the UK, applicable data-protection requirements apply, including an adequacy decision or appropriate contractual safeguards where required. Contact us for information about safeguards relevant to your enquiry.

7. Retention

We keep personal information for as long as it is needed for the purpose for which it was collected. In deciding how long to keep it, we consider whether an enquiry or project is active, our ongoing relationship with you, contractual and statutory record-keeping requirements, and any need to establish, exercise or defend legal claims. Information that is no longer needed is deleted or anonymised.

8. Your rights

Depending on the circumstances and the lawful basis used, you may ask to access or correct your personal information, request erasure or restriction, or request a portable copy. You can withdraw consent where we rely on it. To exercise your rights, email info@independentgassolutions.com. We may need to verify your identity before responding. You also have the right to complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint/.

9. Contact

Independent Gas Solutions Limited · Company number 16088062. Registered office: Unit 7 East Avenue, Keighley, England, BD21 3JX. Please address postal privacy enquiries to the Privacy Contact.